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Connie Schultz
26 Mar 2015
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18 Mar 2015
Tackling Tip Theft

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11 Mar 2015
A Brighter Legacy of Selma

The morning after President Barack Obama delivered his soaring speech in Selma, former Gov. George Wallace's 65-year-… Read More.

Tip in Cash, and Don't Be a Jerk


Yesterday, while attending a luncheon at a Cleveland party center, I stopped by the bar to ask about tipping policies.

I do this because I learned a decade ago that sticking a tip into a jar does not necessarily mean the gratuity goes to the person who is serving you.

This is true where you live, too. I've learned that from experience, too. Regardless of what city I'm visiting, it's a fair bet that I will find yet another story about yet another restaurant or banquet hall that skims — no, let's call it what it is: steals — tips from servers, valets and bartenders. Most of them are hourly wage earners who depend on tips to make minimum wage.

Businesses get away with this egregious practice because most patrons never think to ask, especially when the jar on the counter says "tips." Never trust that little sign, by the way. My first column on this issue, in 2004, was about a large jar marked "tips" at a coat check in Cleveland. After making small talk with the weary clerk behind the counter, I discovered that not a cent of the jar brimming with bills went to her or her co-workers.

When I called the party center the next week to ask how that could be, three different managers told me, "Nobody cares who keeps the tips."

Boy, were they wrong.

This week, sure enough, the bartender had a similar story. In this case, she was allowed to keep cash tips. She wanted me to know, however, that tips left on charge cards never found their way to her or other servers.

All too common practice: Customers mistakenly think that mandatory "service charge" is the tip, or they leave the gratuity on the charge card but don't make clear that it's intended for the men and women who waited on them.

Yes, I know. You would think that if you write the gratuity next to the word "tip," everyone would agree on who's getting that money. The only way to be sure it goes to the service employees is to insist.

Better yet, check on the policy before you book your event — and spread the word if you find out they don't treat their servers fairly.

Nothing changes bad business practices faster than a bunch of potential customers making clear why they're taking their business elsewhere.

Something else you should know about tips left on charge cards: In many restaurants, managers deduct from tips the service charge they must pay credit card companies.

That's why, whenever possible, you should tip in cash.

Why am I reminding you of all this now?

The holiday season is in high gear, and many of us will be eating out — and hosting or attending catered parties — more than usual. Most of the people waiting on us are never going to start that conversation about who gets the tips. Experience has taught me that most of them are grateful when a customer bothers to ask.

There's another reason I'm writing about this now.

Last week, the media — social and mainstream — were all abuzz over a series of tweets by TV producer Elan Gale. Casting himself as a hero to the downtrodden, Gale posted a series of increasingly misogynist exchanges meant to illustrate how he had rightly humiliated a woman who deserved our collective wrath for mistreating an airline attendant — and him.

The website BuzzFeed's take — "This Epic Note-Passing War On A Delayed Flight Won Thanksgiving" — pretty much sums up the celebratory mood.

Only after a few writers started challenging the veracity of his tale did Gale admit it was a hoax, sparking another round of what-have-we-come-to hand-wringing in my profession. BuzzFeed issued an "update," which is what too many journalists call a correction these days. It's come to that.

However, in my never-ending quest to find the upside to unfortunate examples of human behavior, I'll say this for Gale: He did give us an opportunity to think about how we should advocate for someone who's being mistreated.

As rules go, this one's as universal as it is simple: Don't be a jerk.

No, let's go out there and make somebody's day.

Connie Schultz is a Pulitzer Prize-winning columnist and an essayist for Parade magazine. She is the author of two books, including "...and His Lovely Wife," which chronicled the successful race of her husband, Sherrod Brown, for the U.S. Senate. To find out more about Connie Schultz ( and read her past columns, please visit the Creators Syndicate Web page at



3 Comments | Post Comment
Thanks again for writing about this . My family and I have followed this issue since you first wrote about it. We have a real interest in this topic. In part because my daughters and I have all worked as servers--while in college and in between other career jobs. ( also ---we work in the arts where an MFA often equals "is that with fries?" )

I always ask---but I still always tip in cash; and I always tip 20%---and where the issue seems conflicted I almost always put the cash tip into the hand of the server.

Serving is hard work. Go ahead; you try it. On your feet for 8 to 10 hours; schlepping dishes; appeasing customer needs; placing special orders; cleaning up after very- very messy people--and so far that's the easy part. Then there's the disgruntled customer, who never likes anything. There's the customer who only orders coffee but sits in your section for 3 hours with their lap top ---(would ya go to a Starbucks to do that --PLEASE!)--and leaves you no tip.

The server is not the chef or cook----who make an actual wage for full pay, (not always, I know---remember I have done this job) . The server DID NOT cook your eggs, or steak or whatever. The server does not own and operate the franchise you are at; the server did not write the menu; decide on the cuisine; or even shop for the food.

The server is the conduit---getting you the meal you desire.

The server is-could be--you son or daughter- your spouse- your mother. Not tipping the server---is like cheating a family member out of their income. It costs you so little; and costs them SO MUCH.

So tip --tip in cash---better yet---hand it to your server---and say "Thank you"
Comment: #1
Posted by: MaryJo Alexander
Thu Dec 5, 2013 8:49 AM
My father was a personnel manager and up on employees' rights, and he once told a waitress who let it slip that tips on the credit cards didn't make it to the servers that such a practice was illegal and should be reported to the Labor Department. I assumed it was an occasional practice by the sort of employer who wants you to work off the clock or alters the time cards to hide overtime. But you talk as though it is the normal practice.
Comment: #2
Posted by: KMD
Fri Dec 6, 2013 6:29 AM
I always do cash tips, but for a different reason. Credit card tips are kept track of and you have to pay taxes on them. I leave cash tips so that servers can get as much money as they can tax-free. The tax rates we pay are totally insane. And the government uses it to destroy 3rd world countries and rebuild them again. And to give fat contracts to their cronies. I even tell the servers that. I'm sure most servers get away with reporting 10% of their wages. Should be the same with everyone.
Comment: #3
Posted by: Chris McCoy
Sun Dec 8, 2013 5:36 PM
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