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School Customers Mar. 31, 2018

Katiedid Langrock

The other night, I attended a branding session for my school district. Yes, branding. A letter went ... Read More

Ask Away Nov. 29, 2017

Dear AnnieĀ®

Dear Annie: I work in retail, and my job requires a good deal of direct contact with customers. I of... Read More

Public Toilets and Private Burdens Apr. 30, 2017

Steve Chapman

If there is anything more rewarding than making a personal sacrifice for a good cause, it's getting ... Read More

What US Airlines Need Now Is Middle-Class Class Apr. 13, 2017

Froma Harrop

It was clearly a bad idea for United Airlines to drag a passenger kicking, screaming and bleeding ou... Read More

How Serious Is That Lawsuit Threat? Jan. 17, 2017

Succeeding in Your Business

"I started a business selling on a couple of years ago. Most of our merchandise we acquir... Read More

'We Know You Have A Choice' Aug. 23, 2016

Succeeding in Your Business

As a professional speaker, I spend a lot of time in airports. But lately I've been spending too much... Read More

Fundamental Concepts Still Apply May. 03, 2016

Succeeding in Your Business

Last year, they shut down the post office in our town. Well, not exactly. What they did was consolid... Read More

El Chapo Got Caught. So What? Jan. 14, 2016

Steve Chapman

All across America last weekend, panicked drug users rushed to their dealers to stock up on marijuan... Read More

Working it Out

Feb. 07, 2012