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Bad Client Inspired a Career Change Jul. 23, 2020

At Work

Q: I worked in a high-paying position for many years. I was good at troubleshooting, meeting deadlin... Read More

My First Day on the Job Jun. 03, 2020

Social Security and You

I've been writing this column and answering people's questions about Social Security for more than 2... Read More

Don't Settle With That Service Mar. 07, 2020

Dear Annie®

Dear Annie: I've had the same woman, "Veronica," doing my hair for several years now. She also does ... Read More

The Case of the Doormat Partner Mar. 03, 2020

Succeeding in Your Business

Most of the emails I get for this column are pretty straightforward. Some, though, come straight out... Read More

Show a Little Love Nov. 13, 2019

Dear Annie®

Dear Annie: I am having a problem with my mother-in-law and my husband. She is a control freak who w... Read More

When Your Business Is Targeted on Social Media Oct. 29, 2019

Succeeding in Your Business

The past few weeks I've been getting emails from Nextdoor, a social network (supported by advertisin... Read More

Alone But Not Lonely Oct. 26, 2019

Dear Annie®

Dear Annie: I read your column in the local paper, and I've notice that folks always write in to say... Read More

Slow Down For Better Results Oct. 02, 2019

Classic Zig Ziglar

Norman K. Augustine, former chairman of the Lockheed Martin Corporation, uses this little example to... Read More

Wanted: Real Customer Service Jul. 11, 2019

Dear Annie®

Dear Annie: Am I the only one who feels that life is too complicated these days and that I feel abso... Read More

When Customer Service Bumps Up Against Economic Reality Mar. 26, 2019

Succeeding in Your Business

On a recent business trip to a popular beach resort in California, I was called upon to find a good ... Read More

Battling the Big Boxes ... and Winning: Part 1 of 2 Feb. 05, 2019

Succeeding in Your Business

Nothing — and I mean nothing — frightens a small-business owner more than hearing that o... Read More

Successful Relationships Are Built on Honesty Nov. 14, 2018

Classic Annie's Mailbox

Dear Annie: I am madly in love with my ex-fiancee. We have been separated since March but have been ... Read More

You Always Have a Chance at Happiness, If You Seek It Oct. 30, 2018

Classic Annie's Mailbox

Dear Annie: I am retiring at the end of the week and am worried. I have been married for 27 years to... Read More

If You Don't Hate the Government, You're Not Paying Attention Sep. 07, 2018

Ted Rall

Imagine a store that makes its customers miserable. The interior is ugly and uncomfortable. The staf... Read More

Let's Hear It for These Three Companies and Their Great Customer Service Aug. 16, 2018

Everyday Cheapskate

There's a part of me that cannot believe we're going to do this again. Six years ago, my husband rem... Read More

Take a Message May. 10, 2018

Work Daze

This has happened to you, I'm sure. You have a problem with your cable company, or your telephone pr... Read More

SSA Service: Am I a Shill or a Critic? Apr. 11, 2018

Social Security and You

I figure I must be doing something right when I get back-to-back emails from readers criticizing me ... Read More

Celebration Woes Feb. 19, 2018

Dear Doug

Q: My son's 50th birthday is coming up, and, unfortunately, I'm not in the financial situation to th... Read More

Schwab and Customer Service Sep. 13, 2017

Taking Stock

Dear Mr. Berko: I'm 83 and a conservative investor. My stockbroker of 21 years retired from his six-... Read More

Do You Really Want a Shrunken SSA? Sep. 13, 2017

Social Security and You

I sure am glad President Trump isn't considering me to be the new head of the Social Security Admini... Read More