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Wanted: Real Customer Service Jul. 11, 2019

Dear Annie®

Dear Annie: Am I the only one who feels that life is too complicated these days and that I feel abso... Read More

When Customer Service Bumps Up Against Economic Reality Mar. 26, 2019

Succeeding in Your Business

On a recent business trip to a popular beach resort in California, I was called upon to find a good ... Read More

Battling the Big Boxes ... and Winning: Part 1 of 2 Feb. 05, 2019

Succeeding in Your Business

Nothing — and I mean nothing — frightens a small-business owner more than hearing that o... Read More

Successful Relationships Are Built on Honesty Nov. 14, 2018

Classic Annie's Mailbox

Dear Annie: I am madly in love with my ex-fiancee. We have been separated since March but have been ... Read More

You Always Have a Chance at Happiness, If You Seek It Oct. 30, 2018

Classic Annie's Mailbox

Dear Annie: I am retiring at the end of the week and am worried. I have been married for 27 years to... Read More

If You Don't Hate the Government, You're Not Paying Attention Sep. 07, 2018

Ted Rall

Imagine a store that makes its customers miserable. The interior is ugly and uncomfortable. The staf... Read More

Let's Hear It for These Three Companies and Their Great Customer Service Aug. 16, 2018

Everyday Cheapskate

There's a part of me that cannot believe we're going to do this again. Six years ago, my husband rem... Read More

Take a Message May. 10, 2018

Work Daze

This has happened to you, I'm sure. You have a problem with your cable company, or your telephone pr... Read More

SSA Service: Am I a Shill or a Critic? Apr. 11, 2018

Social Security and You

I figure I must be doing something right when I get back-to-back emails from readers criticizing me ... Read More

Celebration Woes Feb. 19, 2018

Dear Doug

Q: My son's 50th birthday is coming up, and, unfortunately, I'm not in the financial situation to th... Read More

Schwab and Customer Service Sep. 13, 2017

Taking Stock

Dear Mr. Berko: I'm 83 and a conservative investor. My stockbroker of 21 years retired from his six-... Read More

Do You Really Want a Shrunken SSA? Sep. 13, 2017

Social Security and You

I sure am glad President Trump isn't considering me to be the new head of the Social Security Admini... Read More

The Amazon 1-Star System Apr. 20, 2017

Susan Estrich

I'm not dumb enough to believe that all the reviews you read on various sites are authentic. I know ... Read More

Speech Problem Feb. 03, 2017

Dear Annie®

Dear Annie: I'm almost 19 years old, and I've had a speech problem ever since I could talk. When I w... Read More

Battling The Big-Box Retailers: Part 2 of 2 Jan. 31, 2017

Succeeding in Your Business

As I said last week, nothing frightens a small business owner more than hearing that one of the big-... Read More

Battling the Big-Box Retailers: Part 1 of 2 Jan. 24, 2017

Succeeding in Your Business

Nothing — and I mean nothing — frightens a small business owner more than hearing that o... Read More

On Hold Constantly Jan. 18, 2017

Taking Stock

Dear Mr. Berko: After spending 55 minutes on the phone with Verizon and being switched to four diffe... Read More

Married to a Snorer Oct. 14, 2016

Dear Annie®

Dear Annie: Before marriage, I slept well every night. Since I've been married and my husband and I ... Read More

'We Know You Have A Choice' Aug. 23, 2016

Succeeding in Your Business

As a professional speaker, I spend a lot of time in airports. But lately I've been spending too much... Read More

Woodstock for Internet Retailers Jun. 14, 2016

Succeeding in Your Business

Since 2008, when eBay stopped its annual eBay Live! trade show, internet retailers — retailers... Read More