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The Amazon 1-Star System Apr. 20, 2017

Susan Estrich

I'm not dumb enough to believe that all the reviews you read on various sites are authentic. I know ... Read More

Speech Problem Feb. 03, 2017

Dear AnnieĀ®

Dear Annie: I'm almost 19 years old, and I've had a speech problem ever since I could talk. When I w... Read More

Battling The Big-Box Retailers: Part 2 of 2 Jan. 31, 2017

Succeeding in Your Business

As I said last week, nothing frightens a small business owner more than hearing that one of the big-... Read More

Battling the Big-Box Retailers: Part 1 of 2 Jan. 24, 2017

Succeeding in Your Business

Nothing — and I mean nothing — frightens a small business owner more than hearing that o... Read More

On Hold Constantly Jan. 18, 2017

Taking Stock

Dear Mr. Berko: After spending 55 minutes on the phone with Verizon and being switched to four diffe... Read More

Married to a Snorer Oct. 14, 2016

Dear AnnieĀ®

Dear Annie: Before marriage, I slept well every night. Since I've been married and my husband and I ... Read More

'We Know You Have A Choice' Aug. 23, 2016

Succeeding in Your Business

As a professional speaker, I spend a lot of time in airports. But lately I've been spending too much... Read More

Woodstock for Internet Retailers Jun. 14, 2016

Succeeding in Your Business

Since 2008, when eBay stopped its annual eBay Live! trade show, internet retailers — retailers... Read More

American Express Checks Out Feb. 10, 2016

Taking Stock

Dear Mr. Berko: Why did American Express lose the Costco account? We have 300 shares of American Exp... Read More

The Lights Are Still Shining Brightly at SSA Jan. 12, 2016

Social Security and You

About a month ago, I wrote a column about possible declining service at the Social Security Administ... Read More

Have the Lights Gone Out at SSA? Dec. 16, 2015

Social Security and You

I have a friend who, like me, is a retired Social Security Administration employee. But we are diffe... Read More

Working it Out

May. 02, 2014

Happy Work Days Are Here Again. Or Not. Mar. 06, 2014

Work Daze

Be honest now. What would you do if you came to work one morning and found the entire management tea... Read More

About the People Who Serve Us Jan. 07, 2014

Froma Harrop

A New York voice boomed from the back of the long car rental line: "Wha'd they do, lay off half... Read More