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Employee Uses Company's Email As If It Were His Own

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Q: I work for a privately owned company whose business slowly has been going down. I can see the writing on the wall, so I have started a job search in the industry and in other areas in which I could transfer my skills. I showed my resume to someone who commented negatively on my listing my work email address and work phone number on it. I am not an officer, but I am also not a lower-level employee. I'm the only one who uses my email and phone. Is it wrong to list it on my resume?

A: If you are not a company owner, the email and phone are not "yours." The email and phone systems are there for your use on behalf of the employer for company-related business. Your assumption that it is fine to use them for personal communication and therefore OK to include them on your resume is a common one, but not correct. You should list only your personal email address and phone number on your resume, regardless of whether your company has a formal policy on the personal use of company technology and equipment, such as email, phones and faxes.

According to Nikhil N. Joshi, who is a board-certified labor and employment lawyer in Florida and a shareholder at Kunkel Miller & Hament, one reason for employees to be careful when using an employer's computer/Internet/email system is that private employers generally have the right to review, monitor and reasonably restrict their employees' telephone and email/Internet communication conducted on company equipment. Many have workplace policies/rules authorizing the appropriate, limited use of company equipment for personal use. Even if private employers have no policies or rules, they still retain the right to monitor and limit communication, because their employees have no privacy rights when using company equipment, subject to certain restrictions. One such restriction is when an employer monitors a phone conversation/email thread and discovers the content is personal in nature; the employer must stop listening/reading but still can discipline the employee if the usage violated the employer's rules.

Joshi says there are good reasons for employers to retain the right to monitor and reasonably restrict use of the employer's communications-related equipment.

Chief among them: Employers want to make sure employees are working efficiently on their behalf and not wasting company resources to conduct personal business. Employers also should want to ensure compliance with anti-harassment and discrimination laws, as well as their own anti-harassment/discrimination workplace policies. These laws may be violated if an employee transmits inappropriate comments, stereotypical jokes or other statements that could create an inference of unlawful activity in the workplace.

Significant recent developments have arisen regarding the use of Facebook and other social networking sites. Many employers restrict or limit use of the company's Internet system for personal business to break times, lunch hours or other times when employees don't work. Activity on such sites that falls outside of authorized Internet usage rules could open the employee to disciplinary action. Joshi says there have been a number of reported cases in which employers have fired employees for posting on Facebook or similar sites disparaging information (the time of day is irrelevant here) about employers or supervisors — many of which have led to legal challenges brought in front of the National Labor Relations Board, which recently has taken the position that an employee's posting of arguably factual (even if disparaging) information about an employer is "protected" activity under the National Labor Relations Act; thus, firings on that basis alone could potentially be found to be unlawful. The NLRA governs private employers, even those not unionized, contrary to common perception.

Joshi says that if an employer terminates an employee for misuse of company technology and equipment, it is in the employer's best interest to provide the employee the reason for termination, even though the private, at-will employer is not legally required to do so. Joshi advocates employers to provide a reason in most termination scenarios, though there may be certain compelling occasions in which no reason should be offered. Most states are "employment at will," which means private employers may fire an employee for any reason without explanation, as long as the basis is not unlawful. Although most employees have an idea of why they are being let go, giving no reason can lead the employee to conjure up conspiracy theories, which can lead to unwanted legal challenges.

Email Lindsey Novak at LindseyNovak@yahoo.com with all your workplace questions. She answers all emails. To find out more about Lindsey Novak and read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Web page at www.creators.com.

COPYRIGHT 2012 CREATORS.COM


Comments

5 Comments | Post Comment
Interesting points. While I certainly agree that *personal* Facebooking on company time (and, in some cases, using company equipment) is highly unethical, I do not believe that the restrictions on the use of company-issued e-mail addresses are as clear-cut. I have noticed that in academia, people use their university-affiliated e-mail addresses for all professional activities, including job searches.
Comment: #1
Posted by: Ariana
Thu Jan 12, 2012 2:52 PM
Re LW1:
The ethical issue has already been addressed, so I'll bring up the matter of discretion. The "writing on the wall" could become reality far more quickly if the person monitoring the emails mentions to the boss that LW1 is sending out resumes/receiving job offers. It would not even be a matter of pettiness on the boss's part, but simply a decision that this employee will have the least to lose when downsized.

A future employer would be turned off at the use of work resources for private gain, as would be obvious from the email address. As for the phone number, how exactly could LW1 carry on a phone interview while coworkers/bosses/customers were present?

Comment: #2
Posted by: Snarf
Fri Jan 13, 2012 5:17 PM
Really? Just get a yahoo/gmail address. They're free. You can even have one specifically for job hunting. You can probably set it up to auto forward to an email address you read more often.

The simple fact of the matter is that you do not own that email address. Any number of things could happen wherein you lose access to that email address long before you anticipate losing access to that email address. You could get let go early, your company could collapse sooner than you anticipate, the company may no longer be able to pay it's ISP..... the list goes on. In the mean time, a prospective employer has passed your resume over because you never responded to the email contact.

Or, you apply for a job, but the prospective employer emails you back after the company goes out of business. Perhaps their first offer to someone else didn't work out. Perhaps they advertised for the position well in advance of when they would actually need it filled. Perhaps they kept your resume and contact info in a data base and thought you would be better for a different job with the same company.

Furthermore, using your company email clearly says, "I am using my company's time and resources to look for a new job." Is that a message you really want to send?
Comment: #3
Posted by: Shannon
Sat Jan 14, 2012 10:38 AM
LW1--"I'm the only one who uses my email and phone. Is it wrong to list it on my resume?" Many people seem to be under the mistaken impression that e-mail is private if they are the only ones who have access to an account. E-mail is not magic and certainly not private. Corporate e-mail accounts are handled by file servers under the direct control or ownership of the employer. Messages are stored on servers indefinitely and since servers are backed up regularly, messages can be retrieved months or years after an employee deletes it from his or her mailbox. IT personnel and other high level officers have complete access to all e-mail messages received or transmitted by all e-mail accounts on their servers, even if they're deleted from client mailboxes. Since these individuals are obligated to report inappropriate use of company computers, they may be obligated to report employees who are using company computers to job hunt. On a broader scale, private e-mail accounts are similarly accessible to Internet Service Providers or owners of public e-mail systems like GMail or Yahoo. I agree it's wholly unwise to use company e-mail to actively seek another job. My advice is to use a private e-mail service like one of the ones I mentioned previously for all private correspondences not relating to work.
Comment: #4
Posted by: Chris
Sat Jan 14, 2012 6:44 PM
Lindsey makes a good point about the employer having to "cease and desist" listening when a phone conversation is indeed private, such as to a spouse or doctor. However, that does NOT apply to the e-mails. The employer can read your work-account e-mail all day long and print it and use it for whatever purposes, even if it is clearly private. The same protections do not apply.
Comment: #5
Posted by: Ms. Rowena
Sun Jan 15, 2012 5:33 AM
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