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Person Upset About Friend's Poor Performance

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Q: I used a friend to do a real estate deal for me. She is very bright, sharp and a true businesswoman. Something, though, distracted her from doing a good job, and I was left to do many of the tasks myself that she should have done. I've been feeling more and more upset about it because I have held in my disappointment. How do I complain to her without damaging our relationship?

A: Hiring friends can be a costly decision, and many who do so experience disappointment. Unsatisfactory services upset everyone, but when a friend doesn't perform, the friendship often fails, as well.

The deal is done, and the result was positive, even if you had to do more than you wanted to. Complaining to your friend now serves no purpose other than to criticize, hurt, anger or alienate her. If you value your friendship, be thankful for that and the positive result, and let go. If repressing your anger still upsets you after some time has gone by, talk to a counselor about it.

Before you decide to hire a friend again, you both should come to an agreement on service, performance and communication expectations. If you can't talk as openly to the friend as you would to any business professional, then perhaps hiring that person is a bad idea on every level. Talking about possible issues before they happen can help, but there are no guarantees, other than those required by law, that ensure you will have a positive outcome. This is why some people refuse to hire friends for any business service.

 

'Dumbing Down' Résumé Is a Short-Lived Lie

Q: I have been a stay-at-home mom for seven years, but prior to that, I had a good job in a highly skilled field.

I'd like to return to work now, but it has been hard because of the economy, my long leave of absence and my high skill level. I'm willing to take anything, but when people see my résumé, they assume I'm overqualified. In my cover letters, I've tried expressing that I'm no longer interested in a high-profile career and that I just want to work to maintain a life balance, but to no avail. I'd like to stay in my field rather than take a minimum-wage job. Should I dumb down my résumé to seem less experienced?

A: Dumbing down skills on a résumé is living a lie. Your work experience and skills are facts that belong on your résumé. Lying may get you fired when the truth comes out, and it will come out eventually through everyday conversations with co-workers and bosses.

You have been away from a field for seven years, so in your cover letters, you need to explain how you have maintained your skills and updated your education in the field. You probably come across as conflicted by stating that you want to work but don't want a high-level job. Employers won't know what to do with you if they hire you. You want to be in your field, but you don't want to use your high-level skills. That means a company can't advance you because you don't want a career. Before you send any more cover letters, talk to former co-workers in the field to see what the demands are today. You also say you don't want a minimum-wage job, but taking a job that does not lead to a career may be the answer to achieving the work life/home life balance you desire.

Please send your questions to: Lindsey Novak, c/o Creators Syndicate, 5777 W. Century Blvd., Suite 700, Los Angeles, CA 90045. E-mail her at LindseyNovak@yahoo.com with all your workplace questions. She answers all e-mails. To find out more about Lindsey Novak and read features by other Creators Syndicate writers and cartoonists, visit the Creators Syndicate Web page at www.creators.com.

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1 Comments | Post Comment
Lindsay's advice is sometimes good, but more often it misses the point, and the boat. Re: the question asked by LW2, my advice is, go ahead and dumb down your resume. Of course you shouldn't lie on a resume. But that doesn't mean you're obligated to tell every single detail. (Making up a resume is similar to discussing your sexual history when dating someone new; lying isn't good, but that doesn't mean you have to give an encyclopedic account of every date you've ever been on!)

Resumes rarely list all of our jobs or life experiences or interests anyway. They list the ones that are relevant to the job you're applying for. (I have two resumes I've used when applying for work. Both are true. But one weights toward my teaching experience; I've used it when applying for academic jobs. The other weights toward my professional work outside of teaching.) The LW should two or three resumes to help her get a job. All should be truthful, but none need reveal "the whole truth" of every aspect of her life and work experience.
Comment: #1
Posted by: sarah morrow
Sun Sep 5, 2010 4:07 PM
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