If the customer is always right, then a lot of restaurant owners are dead wrong when it comes to their tipping policies.
Sunday, I told you about Yours Truly, a restaurant chain in the Cleveland area that now deducts a percentage of the processing fee from tips left on charge cards.
Many restaurant owners argued that this practice is only fair, which means more of them are doing this than I thought.
Most customers, and I've heard from hundreds of them so far, don't agree. ...
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