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Better Service in Bad Times?

by Froma Harrop

As tornadoes, thunder and lightning rampaged across the Heartland last week, the crowds piled up at Chicago's O'Hare Airport. Every bar stool had someone on it, and restaurant lines stretched down the corridors.

This was a bizarro world, where the airport workers kept arriving and leaving, and only the travelers stayed put. And whether you were going to London or Caracas, Las Vegas or Columbus, you knew you weren't going to get there anytime soon.

Your writer was among the agita ...

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