"A deal is a deal." That's the promise that was made to credit card customers by Citigroup, the Wall Street financial conglomerate that even used the phrase last year as an advertising slogan to promote a new, consumer-friendly credit card policy. Citigroup said that if people took its card, the terms of the agreement would not change for two years.

Believe it or not, this minimal concession to commercial integrity was considered a big deal, because banks are notorious for ja ...

( Back to Article )