I know exactly what you're talking about. Getting through to a live operator when I call my credit card issuer...is like trying to climb up a playground slide that's been covered with Vaseline. "Judy" gives me the runaround over and over, and she doesn't even recognize the word "operator." Have you noticed that it's become an actual marketing point now - that some companies (such as car insurance providers) actually mention in their advertising that you'll get a real human when you call? As if that isn't something we should expect - without having to be told they offer it! It's like advertising a vacation package and taking care to mention that yes, the rental car comes with tires and a horn! I'm not even 40 yet and already I miss the old days.

My name is JUDY and I am a live person that answers the phone when you call my plant. Yes I am evil just like my twin robot. However, we arent related to that self check out Judy and we dont like her either. I loved the article!