In this day and age, customer service is truly a "buzzword" in corporate America. I'd like to quote a couple of statements from the Executive Speechwriter Newsletter that say a great deal.

"Because the customer has a need, we have a job to do. Because the customer has a choice, we must be the better choice. Because the customer has sensibilities, we must be considerate. Because the customer has an urgency, we must be quick. Because the customer is unique, we must be flex ...

( Back to Article )