Dear Annie: I work for a wonderful company as an "administrative assistant extraordinaire." I love what I do and do it well, and I adore the owners.

A major headache for me is "Maxine," the woman who covers for me when I'm away from my desk, running errands, on vacation, etc. When I return to my desk, clients and employees from my office and our other offices often comment that Maxine comes across as uncaring, unhelpful, rude and just plain miserable. It's true. Eve ...

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